REFUNDS & CANCELLATION
REFUND, EXCHANGES & REPLACEMENTS
Once confirmed, no cancellation, refund or exchange is allowed. Event Organiser/Promoter will only offer a refund or exchange of tickets if an event is canceled, rescheduled or significantly relocated by the Event Organiser/Promoter (and you cannot or do not wish to attend the rescheduled or relocated event). You must apply for a refund within the stipulated refund period announced by the Event Organiser/Promoter. Event Organiser/Promoter will not offer refunds or exchanges as a result of a change in your personal circumstances. Ticket refunds amount excludes ticket fee, processing fee, service charges and credit card charges.
If an event is canceled, rescheduled or significantly relocated by the Event Organiser/Promoter all liability is limited to the amount for which the ticket was purchased (excluding per ticket fee, booking fees or service charges). Proof of purchase may be required for any refund or exchange. Event Organiser/Promoter will not be liable for any other losses incurred by Purchaser as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
In order to claim your refund, the Purchaser will be required to fill up a refund request form, which will be made available on this site or by contacting our customer service. Refunds will only be processed upon receipt of a fully completed refund request form.
Event Organiser/Promoter will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the tickets can be verified, including proof of purchase, and if you give reasonable notice before the event. Event Organiser/Promoter may charge a fee for the replacement of tickets and reserves the right to not replace tickets where seating is unallocated or for general admission tickets. Refunds will be automatically processed to the credit card originally used for purchase if the transaction made is within 6 months. If you encounter any issues regarding ticket, view, seating, etc., kindly proceed to the box office to lodge a formal report. Requests for a refund regarding any disputes such as, payment- related issues or void transactions during online purchasing, eventualities on the show day at the venue will not be entertained if no formal report has been made. Any seating disputes must be settled at least 30 minutes into the show at the box office. If no formal report has been made regarding any show related disputes, no refund request will be entertained after the event.